Return & Exchange Policy – Kidderz

We want you to love what you receive from Kidderz. If something isn’t right, we’re here to help.

Returns/Exchanges Eligibility

• Items can be returned or exchanged within 7 days of delivery.

• Product must be unused, unwashed, and in original packaging with tags intact.

• Returns are only accepted if the item is damaged, defective, or incorrect.

Non-Returnable Items

• Used or washed items

• Items without original packaging/tags

• Sale or discounted items (unless defective)

Process

1. WhatsApp our support team with your order number and issue photos within 7 days of delivery.

2. Our team will review and confirm the return/exchange.

3. Once approved, we’ll arrange pickup or guide you on the return method.

Refunds

• Refunds are issued as store credit or bank transfer after item inspection.

• Delivery charges are non-refundable.

Exchanges

• Exchanges depend on stock availability.

• If the item is out of stock, you’ll receive store credit.

Kidderz reserves the right to refuse returns that do not meet the above conditions.